Return Policy

Our policy allows returns within 30 days of purchase. Unfortunately, we can't offer refunds or exchanges if more than 30 days have passed since your purchase.

 

To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

 

We do not accept returns on intimate products (underwear), sanitary goods, or flammable liquids or gases (lighters). Additional non-returnable items include:

 

- Personalized items

- Gift cards

- Clothing items (socks, shirts, underwear)

 

Personalized merchandise cannot be returned or exchanged as we cannot reuse these products. Non-personalized items can be returned.

 

Defective merchandise will be replaced with the same product unless a refund is requested. We require the defective merchandise to be returned, and a postage-paid envelope for the return will be included with your replacement shipment.

 

To complete your return, we need a receipt or proof of purchase.

 

Partial refunds may be granted in certain situations:

 

- Any item not in its original condition, damaged, or missing parts not due to our error.

- Any item returned more than 30 days after delivery.

 

Order Changes

 

Once payment is made, all order details are confirmed. We cannot guarantee changes once the order is confirmed. This includes personalization, shipping address, and cancellation if the order has already entered production. Contact us at zoomedservice@gmail.com for potential changes; we will attempt to accommodate them, but due to quick processing and production times, changes are not guaranteed.

 

Refunds

 

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and applied to your credit card or original payment method within a certain number of days. We will not supply a return label for gifts; return shipping costs will be the customer's responsibility.

Late or Missing Refunds

 

If you haven't received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at zoomedservice@gmail.com.

 

Sale Items

 

Sale items will be refunded at the purchased price.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at zoomedservice@gmail.com.

 

You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. The time it may take for your exchanged product to reach you can vary depending on your location. For items over $75, consider using a trackable shipping service or purchasing shipping insurance, as we don't guarantee receipt of your returned item.

 

Products that Require Artwork

 

Products requiring artwork are non-refundable.

 

All created artwork is for personal use only and not for commercial use (mass-produced and/or resold). If you wish to use the created artwork for commercial purposes, please notify us first. Commercial use will incur additional costs.

 

Contact us at zoomedservice@gmail.com within 30 days of the original purchase date to arrange a return or exchange.